![]() ![]() ![]() Generating a new certificate from scratch and replacing the expiring one now worked without any issues. My former colleague Jan Willem followed up on VMware’s advice, as I wasn’t available at that moment. VMware technical support came back shortly after opening a support case and recommended to generate a new certificate based on the following KB article. Which meant checking if C:\Windows\System32 was available in the PATH environment variable, which unfortunately, it already was.ĭue to time constraints, on both my end, the customers and a soon to be expired certificate, we decided to follow up VMware’s advice and contact VMware technical support. ![]() So I did what anyone would do at this point, reverse engineer the solution. I checked the Blast Secure Gateway logs (absg.log) located in C:\ \ProgramData\VMware\VDM\logs\Blast Secure Gateway\ which showed several lines with the following message: keystoreutil.exe failed to load certificate from 1 Failed to acquire private key handle (error 2148073492)Ĭhecked for any existing VMware KB articles… and bingo! VMware has a KB article online which has the title VMware Horizon View Blast Secure Gateway is in Paused status, so we’re done right?įollowing the steps in the article should fill the newly created absg-stderr.log, but that remained empty even after a couple of reboots. Confirmed the private key was exportable, it was.Compared the old certificate with the new one and found no differences.Remove the newly added certificate and added it again.The customer confirmed they used the right procedure when replacing a certificate.This behavior occurred after replacing their current certificate, which was about to expire, for a new one.Ĭhanging back to the original certificate solved the issue and everything would end up in a Running state again.Īfter getting access to the environment I started checking a couple of things: They would end up with the VMware Horizon View Blast Secure Gateway service in a Paused state. Last week a customer raised a support ticket who had an issue with their Connection Servers. The link to the KB article is working again. ![]()
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